I joined Advanced Resource Managers in August 2009 having already been in recruitment for 13 years at that time. I was looking to work for an organisation that held the same ethical and moral ideas that I do when it comes to the delivery of recruitment services to its clients. I was very impressed as soon as I initially spoke to Jacqueline Snow as she was knowledgeable and passionate about ARM and what it was trying to achieve. That passion was clearly evident when I met Samantha Templer and Mike Gawthorne in my first interview and then again when I gave my presentation to Paul Huntingdon, Damian Hicklin and Luke South at my second interview. I was thrilled when I was offered a role to join the business and had no hesitation in accepting the offer.

I was initially taken on to support a main client account in a Senior Account Management role, but with the development of ARM Consulting into the Managed Service space which closely matched my career background, I moved to ARM Consulting 4 months after joining. This allowed me to continue to develop those skills whilst supporting the growth of the ARM Consulting Managed Service provision. ARM is a company that is keen to get the best out of its employees and this was definitely reflected in the positive change of role that I underwent, so soon after being hired.

As Practice Lead for the Managed Service division of ARM Consulting there is no such thing as a typical day. As a team we support a number of clients in both the Automotive and Engineering space and are currently implementing a new agreement in the IT space which commences in full in August 2011.

Fundamental to the success of any Managed Service agreement is service delivery and the adherence to service level agreements and key performance indicators. Our team works closely with our clients, the ARM service delivery teams and also those of our second tier supply chain who support our main agreements.

We have also implemented eTimesheets in one of these clients and use the eRecruitment tool Eploy to service client demand. It is using these value added solutions that helps with the ongoing success of our accounts.

Day to day I could be involved in any of the following:

• Client review meetings and communication
• Second tier supplier meetings and communication
• Generating Management Information reports
• Answering eTimesheet queries
• New supplier reviews
• Contract reviews
• Process change and implementation
• Supporting day to day client recruitment
• Liaising with ARM Service Delivery teams re current and forecasted requirements
• Conducting internal and 1:1 meetings

Going forward I am keen to develop my career further with ARM and know that if I continue to put the effort in then I will be supported and rewarded accordingly. We work hard at here at ARM, but it is a company where if you put the effort in the business will both support and reward you.

I was one of the very lucky ones to be rewarded with a trip to Barcelona as part of ARM’s inaugural Elite Club trip (part of our reward scheme) in the late Spring of 2011. This was proof positive that if you work hard and achieve goals you can be rewarded with the most amazing benefits. I will have very fond memories of the trip for years to come and our fantastic prize, or one like it, should be something that others in the business strive to be able to experience with ARM in the future.

If you want to join an organisation where you work hard, are rewarded for your efforts and where you can either establish or develop your career, ARM is definitely the place to be.